FAQ

Posted on: November 14th, 2013 by admin No Comments

Q. What does my child wear?

A. For recreational gymnastics classes, children can wear either shorts and a T-Shirt (something tight fitting so it will not slide over your child’s head if they go upside down), or a gymnastics leotard. We have gymnastics leotards available for purchase at the office. Bare feet in the gym is required for safety reasons. Hair should be pulled back and no jewelry should be worn.

For recreational cheerleading classes, shorts and a T-shirt or workout clothes may be worn. The coach may require socks and indoor running shoes for tumbling and stunting purposes.

Q. What do I need to bring?

A. It is recommended that you bring a water bottle for your child as we do not have a water fountain. Water is also available for purchase from our vending machine.

Q. How do I register my child?

A. You can register online through our website by logging in to your customer portal, or in person through the LGA office during our office hours. We cannot hold/reserve spaces or accept registrations over the phone. For assistance, please email us at [email protected]

Q. How does payment work?

A. Full payment for classes is due at the time of registration to secure your spot in the class. We gladly accept payment by cash, cheque, Interac, MasterCard or Visa.  For those who register online, fees will be processed through the office once they have been reviewed.  To view your transaction history, please log in to your customer portal once your account has been set up (after the first registration).

Q. What is your policy on refunds?

A. Refunds are offered for enrollment with no less than one week’s notice prior to the beginning of a session. The mandatory Gymnastics Ontario Fee of $40.00 is non-refundable. No refunds are offered after the start of a session.

Q. Do you offer makeup classes or refunds for classes missed?

A. We do not offer makeup classes during the Fall, Winter, and Spring Sessions. However, we offer up to two makeup classes during the Summer Session ONLY as we understand that many people go on holidays. These makeup classes must be booked directly with the program director at the beginning of the Summer Session. There are no refunds for missed classes.

Q.  What if the weather is bad?

A.  We rarely cancel classes, but in the event that this needs to happen, we will post weather updates under the “News and Events” section on the left hand side of the home page.  Please note:  we are unable to schedule make up classes for those that are cancelled due to inclement weather.

Q. When can I register my child in an Advanced recreational gymnastics class?

A. Our Advanced recreational gymnastics classes are designed for athletes who have mastered certain CanGym badge level requirements. These classes provide an additional challenge and longer time length for athletes who have achieved the required badge levels in their age bracket. A breakdown of these requirements is as follows:

Advanced Kindergym – must have Badge 2 (RED) and/or on the recommendation of a coach
Junior Advanced – must have Badge 3 (TAN)
Intermediate Advanced – must have Badge 4 (BRONZE)
Senior Advanced – must have Badge 5 (PURPLE)

If you wish to place your child in an advanced class they first need to receive the prerequisite badge. If you register your child for an advanced class without the prerequisite badges, the registration will be void and you may risk losing a spot for your child.

Q. Do you offer Private Lessons?

A. Yes we do, mostly during the summer months. Please email us at [email protected] or call us at the office to arrange times.

Q. When do you hold tryouts for your Competitive Gymnastics and Cheerleading teams?

A. Tryouts are held at the end of May/beginning of June every year.  Dates and times will be posted on the website once they are finalized.

Q. Do you offer flex scheduling for children who have rotating school schedules?

A. Yes we do! These classes are offered on Tuesday, Wednesday, and Thursday mornings in our Kindergym/Junior classes. We ask that you provide the coaches with your child’s school schedule. Please register for the first class/day that your child will attend. For further information, please contact the office by email or phone.

Q. Do you offer trial classes or drop-in classes before registration?

Unfortunately, due to insurance and liability issues, we do not offer trial or drop-in classes. Each athlete that enters our gym is required to pay a yearly Gymnastics Ontario Fee, for insurance and liability reasons, along with their registration. Without having paid this yearly fee, children are not allowed to enter the gym incase of an injury or accident.

Q. When do I get my Child Fitness Tax Credit Receipt?

A.  Child Fitness Tax Credit Receipts will be automatically mailed at the end of the calendar year (Note: this is a change from the end of every session).  If you need a receipt prior to that, please let us know.  You can always view your transaction history by logging into your customer portal.

Q. Can I request a specific coach/teacher?

A. We will do our best to accommodate you; however, there is no guarantee as staffing decisions are based on scheduling.

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If the above does not answer a question you may have, please feel free to contact the office.