FAQ: Got A Question?

Posted on: November 14th, 2013 by admin No Comments

Q. What should my child wear?

A. For recreational gymnastics classes, children can wear either shorts and a T-Shirt (something tight fitting so it will not slide over your child’s head if they go upside down), or a gymnastics leotard. We have gymnastics leotards available for purchase at the office. Bare feet in the gym is required for safety reasons. Hair should be pulled back and no jewelry should be worn.

For recreational cheerleading classes, shorts and a T-shirt or workout clothes may be worn. The coach may require socks and indoor running shoes for tumbling and stunting purposes.

Q. What do I need to bring?

A. Athletes no longer need to bring water bottles with them as we have fountains in both gyms.  So, other than the required attire as mentioned above, just bring yourself!  🙂

Q. How do I know which class is right for my child?

A. At LGA, we group our recreational athletes by age and not by skill. All of our coaches are trained to work with each athlete at their own level and all athletes will be challenged no matter where they are placed. We want to ensure that every child feels physically challenged yet confident enough to push themselves to develop their skills.

Our recreational program director would be happy to help you further. Please email [email protected] for more information.

Q. When can I register my child in an Advanced recreational gymnastics class?

A. Our Advanced recreational gymnastics classes are designed for athletes who have mastered certain CanGym badge level requirements. These classes provide an additional challenge and longer time length for athletes who have achieved the required badge levels in their age bracket. A breakdown of these requirements is as follows:

Advanced Kindergym – must have Badge 2 (RED) and/or on the recommendation of a coach
Junior Advanced – must have Badge 3 (TAN)
Intermediate Advanced – must have Badge 4 (BRONZE)
Senior Advanced – must have Badge 5 (PURPLE)

If you wish to place your child in an advanced class they first need to receive the prerequisite badge. If you register your child for an advanced class without the prerequisite badges, the registration will be void and you may risk losing a spot for your child.

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Q. How do I register?

A. You can register online through our website as a returning or brand new client. For brand new clients, click on the “Register” link beside your preferred class day/time and fill out the registration form. For returning clients, please log in to your customer portal and register there to prevent a double portal.

If you would prefer to register in person, you may do so at our front desk anytime during our office hours.

Unfortunately we are not able to hold/reserve spaces or accept registrations over the phone. For assistance, please email us at [email protected]

Q. How does payment work?

A. Full payment for classes is due at the time of registration to secure your spot in the class. We gladly accept payment by cash, Debit, MasterCard or Visa.  For those who register online, fees will be processed through your portal once they have been reviewed.  To view your transaction history with us, please log in to your online customer portal.

Q. What is your policy on refunds?

A. Refunds are offered for enrollment with no less than one week’s notice prior to the beginning of a session. The mandatory Gymnastics Ontario Fee of $40.00 is non-refundable. No refunds are offered after the start of a session.

Q. Do you offer a sibling discount?

A. You bet! The first sibling receives a $10.00 discount, the second a $20.00 discount, the third a $30.00 discount, etc. Sibling discounts are offered for recreational classes and full week march break/summer camp registrations only (not competitive programs or PA Day Camps).

Q. When do I get my Child Fitness Tax Credit Receipt?

A.  The Child Fitness tax credit is no longer valid, but receipts will be automatically mailed at the end of the calendar year.  If you need a receipt prior to that, please let us know.  You can always view your transaction history by logging into your customer portal.

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Q. What is a session and why are fees higher for some sessions?

A. LGA offers four session over the course of the year based on seasons: Summer, Fall, Winter and Spring. Our Summer and Spring sessions average around 8-9 weeks, while our Fall and Winter session average around 14-15 weeks. Fees for each session are based on the number of weeks per session.

Q. Do you offer makeup classes or refunds for classes missed?

A. We do not offer makeup classes during the Fall, Winter, and Spring Sessions. However, we offer up to two makeup classes during the Summer Session ONLY as we understand that many people go on holidays. These makeup classes must be booked directly with the program director at the beginning of the Summer Session. There are no refunds for missed classes.

Q. Do you offer trial classes or drop-in classes before registration?

Unfortunately, due to insurance and liability issues, we do not offer trial or drop-in classes. Each athlete that enters our gym is required to pay a yearly Gymnastics Ontario Fee, for insurance and liability reasons, along with their registration. Without having paid this yearly fee, children are not allowed to enter the gym in case of an injury or accident.

Q. Do you offer flex scheduling for children who have rotating school schedules?

A. Yes we do! These classes are offered on Tuesday, Wednesday, and Thursday mornings in our Kindergym/Junior classes. We ask that you provide the coaches with your child’s school schedule. Please register for the first class/day that your child will attend. For further information, please contact the office by email or phone.

Q. Do you offer Private Lessons?

A. We offer a limited amount of private lessons. Please email us at [email protected] for further information.  Private Lessons will be offered for online registration very soon.

Q.  What if the weather is bad?

A.  We rarely cancel classes, but in the event that this needs to happen, we will post weather updates under the “News and Events” section on the left hand side of the home page.  Please note:  we are unable to schedule make up classes for those that are cancelled due to inclement weather.

Q. Can I request a specific coach/teacher?

A. We will do our best to accommodate you; however, there is no guarantee as staffing decisions are based on scheduling.

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Q. When do you hold tryouts for your Competitive Gymnastics and Cheerleading teams?

A. Tryouts are held at the end of May/beginning of June every year.  Dates and times will be posted on the website once they are finalized.

Q. Who can I contact for more information about LGA’s competitive program or book an assessment?

A. For more information, please email [email protected]

If the above does not answer a question you may have, please feel free to contact the office.